We understand life happens and sometimes you need to cancel your appointment with us. If that happens we ask that you provide us with a minimum of 6 hours notice.
You can cancel your appointment by either contacting us via phone on 3349 1554 or via the appointment cancellation link in your reminder sms/email. Please note this link will only work for cancellations with a minimum of 6 hours notice.
If you cancel with less than 6 hours notice or you fail to attend your appointment you may be charged a fee of $25.
Late attendance may result in your appointment time being cut short so as not to impact on other patient’s appointment times and the full appointment fee may still be payable.
When you attend as a patient of our practice, your Physiotherapist/Massage Therapist/Pilates Instructor and/or their administrative team will need to collect your personal information so they can provide you with the best possible healthcare services. We also use it for directly related business activities, such as financial claims and payments with Medicare, Private Health Insurance, WorkCover and other Third Party Insurance providers, practice audits, accreditation and normal business processes.
The personal information we collect and hold generally includes:
Only practice staff who need to see your personal information will have access to it and we will only collect personal and health information about you that is necessary for our practice functions or activities.
Our practice will collect your personal information:
Directly and in person, over the phone, by email, SMS, through our website or by completing our online or hard copy forms. When you make your first appointment, our practice staff will collect your personal and demographic information from you in person/over the phone or via our online booking service.
If it is not possible to collect it from you directly, we may also collect this information from:
physioFIX Holland Park will use the personal information collected for a range of practice and health service operations including:
When first attending our clinic your email address is automatically added to our clinics eNewsletter – you can opt out of this via the Unsubscribe link at the bottom of our eNewsletter at any time. You can also let us know at any time if you do not wish to be contacted for any of the other purposes listed above. Any consent originally provided will remain current until you notify us otherwise.
physioFIX may use the following ways to contact you:
Only those people that need to access your personal information will be able to do so. Other than in the course of providing health services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Your personal information may be stored at our practice as paper records, electronic records and x-rays/CT scans. Our practice stores all personal information securely, and will take reasonable steps to ensure your personal information is protected from misuse, loss, interference or unauthorised access or disclosure. We will make sure any information we collect, use or disclose is complete, accurate and up to date.
Electronic format is password protected.
Hard copy records and information is stored in secure locked cabinets.
We permanently destroy any personal or health information that is no longer needed or necessary for any purpose that is permitted by the Privacy Act.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. We will ask you at different times, to verify your information held by our practice is correct and up to date.
You have the right to access and correct personal information that we hold about you, in electronic or hard copy format.
If you wish to access or correct your personal information we request that you contact us in person, via phone, or in writing (proof of identity will be required). Your request for access and/or correction will be processed within 30 days.
While we do not charge an application or processing fee, you may be charged administration, photocopying or other fees to reasonably cover our costs in fulfilling your request.
If you have any concerns or queries about your privacy or wish to make a complaint about a privacy breach, you can contact us:
Attention: Jamie Sceney (Practice Principal)
Address: 1181 Logan Road, Holland Park, QLD 4121
Phone: 07 3349 1554
You should provide us with sufficient details regarding your complaint together with any supporting information. We will take steps to investigate the issue and will notify you in writing of the outcome within 30 days from the receipt date of original written complaint.
If you are not satisfied with our response, you can contact us directly to discuss your further concerns, or lodge a complaint with the Australian Information Commissioner at
www.oaic.gov.au or by calling 1300 363 992.
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are requested or authorized by law to only deal with identified individuals.